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Shipping Times
Mobile Home Furnace & Supply will ship all products within 2-3
business days. Sometimes special circumstances arise and shipping may
take a bit longer. If a situation arises that will delay your order in
any way we will contact you by phone or email.
Shipping Damage
Sometimes situations arise that are out of our control. Among
the most common is damaged merchandise through shipping. In the case
that your order, in whole or in part, is damaged by the carrier it has
to be claimed with that carrier. We will replace defective merchandise
but cannot be held liable for the actions of the freight carrier.
Warranties
All of our products carry warranties and some carry extended
warranties. Warranty information can be found in our catalog or can be
obtained by emailing
returns@MobileHomeFurnace.com.
Returning Merchandise
Mobile Home Furnace & Supply should be notified no later than 10
days after you receive your order should you want to return your
merchandise.
Returns are accepted:
1) If you are dissatisfied with the quality of the merchandise.
2) If the merchandise is defective.
Returns cannot be accepted if:
1) Your order was shipped out of the continental USA.
All postage fees, both to you and back to us are the responsibility of
the purchaser. All returns must be preauthorized. There will be a 10%
restocking fee on all returned merchandise. (No restocking fee on
exchanges.) Please do not mail the merchandise back without first
contacting returns@MobileHomeFurnace.com.
Mobile Home Furnace & Supply is not responsible for any
misrepresentation of products by the manufacturer or by its
distributors. Pictures and descriptions are provided by the respective
manufacturer.
Exchanging Merchandise
We will accept almost all exchanges. Some reasons that will NOT
ALLOW us to accept exchanges are:
1) Merchandise was ordered more than 10 days ago. (you must exchange
with the manufacturer after 10 days)
2) Merchandise was mishandled (broken) by the purchaser.
3) Merchandise is used or not in a resalable condition.
Exchanges cannot be accepted if:
1) Your order was shipped out of the continental USA.
All postage charges are the responsibility of the
purchaser. All exchanges must be preauthorized. There is no restocking
fee on exchanges. Please do not mail the merchandise back without first
contacting
returns@MobileHomeFurnace.com.
Order Cancellations
1) Orders can be canceled only if the order has not yet been
shipped.
2) There will be a 3% order cancellation fee on all orders paid for by
credit card to cover the credit card processing fees.
3) Orders can be canceled by emailing us or calling (219) 762-7579 |
